Privacy Policy

Welcome to Hangry Joe's. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website meal-hangryjoes.rest, place an order with us, or otherwise interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. This policy applies to all information collected through our website, mobile experiences, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Hangry Joe's is a food service business operating in the United States. We operate the website located at meal-hangryjoes.rest and provide online food ordering, delivery coordination, and related hospitality services to our customers.

For all privacy-related inquiries, you may contact us using the following details:

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with Hangry Joe's. The categories of information we collect include the following:

2.1 Personal Information You Provide Directly

When you create an account, place an order, subscribe to our newsletter, participate in promotions, or contact us for customer support, you may voluntarily provide us with personal information, including but not limited to:

• Identity Data: Your first name, last name, username, or similar identifiers.
• Contact Data: Your billing address, delivery address, email address, and telephone number.
• Financial Data: Payment card details, bank account information, or other payment method details. Please note that payment data is processed by our secure third-party payment processors and we do not store full payment card numbers on our servers.
• Transaction Data: Details about orders you have placed, products or menu items purchased, and your order history.
• Account Data: Your login credentials (username and hashed password), account preferences, and saved addresses.
• Communications Data: Any messages, feedback, reviews, or correspondence you send us through contact forms, email, or chat.
• Marketing and Communications Preferences: Your preferences in receiving marketing from us and your communication preferences.
• Dietary and Food Preference Data: Any dietary restrictions, allergies, or food preferences you voluntarily share with us to personalize your ordering experience.

2.2 Information Collected Automatically

When you visit or use our website, we and our third-party service providers automatically collect certain technical and usage data, including:

• Usage Data: Pages you view, links you click, time spent on pages, search queries you enter, and other actions you take on our website.
• Device Data: Information about the device you use to access our website, including the hardware model, operating system and version, unique device identifiers, browser type and version, and mobile network information.
• Log Data: Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), referring and exit pages, operating system, date and time stamps, and clickstream data.
• Location Data: Approximate geographic location inferred from your IP address. If you have granted permission, we may access more precise location data from your mobile device to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and other tracking technologies. Please see our Cookie Usage section below for more information.

2.3 Information from Third Parties

We may receive information about you from third-party sources and combine it with information we already hold about you. These third-party sources may include:

• Social Media Platforms: If you choose to log in to our site or interact with us via social media platforms such as Facebook, Google, or Instagram, we may receive profile information such as your name, email address, and profile photo, as permitted by your social media privacy settings.
• Analytics Providers: Companies such as Google Analytics that provide us with aggregated and anonymized data about how users interact with our website.
• Payment Processors: Our payment partners may share transaction confirmation information with us to verify completed purchases.
• Delivery Partners: Third-party delivery or logistics companies may share delivery status and location information relevant to fulfilling your orders.
• Marketing Partners: We may receive information from advertising partners about the effectiveness of our ad campaigns.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. The legal basis for our processing activities under applicable United States law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) and the Federal Trade Commission (FTC) Act, includes your consent, our legitimate business interests, and the performance of our contract with you.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including preparation, packaging, and delivery coordination.
• To create and manage your customer account.
• To process payments and send you order confirmations and receipts.
• To provide customer support and respond to your inquiries, complaints, and requests.
• To send you operational communications such as order status updates, delivery notifications, and service alerts.
• To personalize your experience on our platform, including suggesting menu items based on your past orders and preferences.

3.2 Analytics and Website Improvement

• To understand how users interact with our website and services in order to improve functionality and user experience.
• To monitor and analyze usage patterns and trends.
• To detect, prevent, and address technical issues, bugs, and errors.
• To perform data analytics, research, and reporting for internal business purposes.

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, special offers, and information about new menu items or services, where you have opted in or where we have a legitimate interest to do so.
• To serve you relevant advertisements on third-party platforms and websites, including through retargeting campaigns.
• To measure the effectiveness of our marketing campaigns and communications.
• To conduct surveys, sweepstakes, contests, and other promotional activities.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

3.4 Legal Compliance and Safety

• To comply with applicable federal and state laws, regulations, and legal processes.
• To enforce our Terms of Service and other agreements.
• To protect the rights, privacy, safety, and property of Hangry Joe's, our customers, and others.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.

4. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to unaffiliated third parties for their own marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf and support our business operations. These service providers have access to your personal information only as necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment processing companies (e.g., Stripe, PayPal, Square)
• Cloud hosting and infrastructure providers (e.g., Amazon Web Services, Google Cloud)
• Email communication and marketing automation platforms
• Analytics providers (e.g., Google Analytics)
• Customer support and helpdesk software providers
• Delivery and logistics partners
• Fraud detection and security service providers

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to a valid request by governmental or law enforcement authorities, including:

• To comply with a subpoena, court order, or other legal obligation.
• To respond to a lawful request from public authorities, including national security or law enforcement requirements.
• To protect against legal liability or to establish, exercise, or defend legal claims.
• To protect the vital interests of you or another person.

4.3 Business Transfers

In the event that Hangry Joe's is involved in a merger, acquisition, sale of assets, financing, reorganization, or similar corporate transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our website if such a transaction results in a material change in how your personal data is used.

4.4 With Your Consent

We may share your personal information with other parties when we have your explicit consent to do so, such as when you choose to participate in a co-branded promotion or refer a friend program.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for business, marketing, research, or analytical purposes.

5. Cookie Usage and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and serve targeted advertisements. Cookies are small text files stored on your device when you visit a website.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function properly and cannot be switched off. They include cookies that enable you to log in, add items to your cart, and complete transactions.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most visited and if users receive error messages. This data helps us improve our website performance.
• Functionality Cookies: These allow the website to remember your preferences (such as your location or saved delivery address) to provide an enhanced and personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you. They may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

5.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or delete cookies through their settings. Please note that if you disable certain cookies, some features of our website may not function as intended. You can also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at www.aboutads.info or the Network Advertising Initiative (NAI) at www.networkadvertising.org.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our dedicated Cookie Policy available on our website.

6. Data Security

Protecting your personal information is extremely important to us. We implement and maintain a variety of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction.

6.1 Security Measures We Employ

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive data such as payment information is encrypted both in transit and at rest.
• Access Controls: Access to personal information within our organization is restricted to employees and contractors who need the information to perform their job functions. All such personnel are subject to confidentiality obligations.
• Password Security: User passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text.
• Firewalls and Intrusion Detection: We employ network firewalls, intrusion detection and prevention systems, and security monitoring to protect our infrastructure.
• Regular Security Assessments: We conduct periodic vulnerability assessments and security reviews to identify and remediate potential weaknesses in our systems.
• Third-Party Security: We require our service providers to maintain appropriate security measures to protect any personal information we share with them.

Despite these measures, please be aware that no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, accounting, or reporting requirements. The specific retention periods depend on the nature of the data and the purpose for which it is processed.

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you. In some circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to the personal information we hold about you. We are committed to honoring these rights in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents.

8.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the personal data we have collected about you, including the categories of data, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as where retention is required for legal compliance or ongoing business needs).
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing and promotional communications from us at any time.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you are entitled to the following additional rights under the CCPA and CPRA:

• Right to Know About Sale or Sharing of Personal Information: You have the right to know whether we sell or share your personal information with third parties, and to opt out of such sale or sharing.
• Right to Opt Out of Sale/Sharing: You may direct us not to sell or share your personal information by contacting us using the details provided below. We currently do not sell your personal information for monetary consideration. However, certain advertising activities may constitute "sharing" under the CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation, financial data, and health-related information) to that which is strictly necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Email: [email protected]
• Website: meal-hangryjoes.rest (through our contact page)

We will verify your identity before processing your request to protect your privacy and the security of your information. We aim to respond to all legitimate requests within 45 days. If your request is particularly complex or you have made multiple requests, we may extend this period by a further 45 days, in which case we will notify you and explain the reason for the extension.

You may designate an authorized agent to make a request on your behalf. If you use an authorized agent, we may require proof of written authorization from you and may still require direct verification of your identity before processing the request.

9. Children's Privacy

Hangry Joe's complies fully with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect, solicit, or retain personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete such information from our records.

If you believe that we may have collected personal information from or about a child under 13 years of age, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

We strongly encourage parents and guardians to monitor and supervise their children's online activities. We recommend that parents instruct their children never to provide personal information through any website or online service without parental consent.

10. International Data Transfers

Hangry Joe's is based in the United States and operates primarily within the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and possibly other countries.

The data protection laws of the United States and other countries where we operate may differ from those in your country of residence. By using our Services, you consent to the transfer of your information to the United States and to such other locations as described in this Privacy Policy.

When we transfer personal information internationally, we take steps to ensure that your information continues to be protected and secure in accordance with applicable law. This may include entering into data transfer agreements incorporating standard contractual clauses approved by relevant data protection authorities, or relying on other lawful transfer mechanisms.

If you have questions about international data transfers or would like more information about the safeguards we use, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices. We encourage you to read the privacy policy of every website you visit.

Additionally, our website may include social media features, such as the Facebook "Like" button or sharing buttons for other social networks. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing them.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activities tracked. Currently, our website does not respond to DNT signals because a uniform technical standard for how such signals should be interpreted and acted upon has not yet been established.

However, we do provide you with the ability to control certain data collection and use through the cookie preference settings available on our website and through the opt-out mechanisms described in this Privacy Policy.

13. Your California Privacy Rights — Shine the Light Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents who are our customers to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] with "Shine the Light Request" in the subject line. We will respond within 30 days of receiving such a request.

14. Filing a Complaint with a Regulatory Authority

If you believe that our processing of your personal information violates applicable privacy laws, you have the right to file a complaint with the appropriate regulatory authority. In the United States, depending on the nature of your complaint, you may contact:

• Federal Trade Commission (FTC): The FTC has authority to take action against unfair or deceptive practices related to privacy and data security. You can file a complaint at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): If you are a California resident, you may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorney General Offices: Many states have consumer protection divisions within the Attorney General's office that handle privacy-related complaints. You can contact your state's Attorney General for more information.

We encourage you to contact us first at [email protected] before filing a complaint so that we have the opportunity to address your concerns directly and in a timely manner.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by:

• Posting a prominent notice on our website (meal-hangryjoes.rest).
• Sending an email notification to the email address associated with your account (where applicable).
• Updating the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If we make changes that materially affect how we use or share your personal information, we will obtain your consent where required by applicable law.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to resolving any privacy-related concerns you may have promptly and transparently.

This Privacy Policy was last reviewed and updated on May 28, 2026. Hangry Joe's reserves the right to modify this policy at any time, and all changes will be effective upon posting to our website unless otherwise indicated.